Terms & Conditions

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This site is owned by S.C. SUGAR NETWORK S.R.L., a Romanian company, registered at Trade Register Office Mures under no. J26 /114 /2017, with fiscal code 36983386, located in Targu Mures, Infratirii Street, No. 32, Ap. 19, county of Mures and operating under the Romanian law in its field.

S.C. SUGAR NETWORK S.R.L. (“We”) provides you with access to the site and the use of http://www.sugarcouture.net/ site (“Site”), subject to acceptance by you of these Terms and Conditions (“Terms”). By accessing, using, obtaining or purchasing any product, content, data, materials, information or services through our site, you agree to be bound by these Terms and Conditions.

The clothes sold in our online store www.sugarcouture.net are new and are not counterfeit.

Information on delivery:

Delivery term depends on the country in which the order is filled. Here you can find delivery time and shipping fee for each country in which we deliver. This term is indicative, it can be modified for reasons beyond our control.

Displayed prices and additional costs / charges are calculated, governed by the Romanian tax laws.

Delivery is by courier, at the Location of Customer.

If you want to specify certain aspects of delivery, such as: delivery time, address or landmark points, please fill in the Comments box such things before submitting the order.

On the day the parcel with your Order is shipped, you will be notified by email. It will be sent by Sugar Couture company and shall include AWB number for the parcel.

The courier company or the carrier is liable for any damage caused to the product, package or parcel sent by us during transport, in accordance with local regulations. Products will be replaced by us if our fault is proved and we will be informed in due time.

Terms of Buying Wholesale

Items sold at wholesale prices on the website of Sugar Couture can be purchased only by legal entities and only in whole series of a particular model: S, M, L, XL or 36, 38, 42 or Onesize (3 pcs), as the case might be.

The minimum order is of 300 EUR, and the payment is to be made in advance, online, by credit card or bank transfer.

Also, the transport is paid in advance, and after validation of payment, the order shall be delivered to the recipient as soon as possible.

Online marketing of items purchased on Sugar Couture site is strictly prohibited! In case of violation, we reserve the right to suspend access to Sugar Couture account. If we found damages from the sale of items purchased online, we reserve the right to act for their recovery.

Ways of Payment

Online Payment:

1.How can I buy products on www.sugarcouture.net site?

S.C. Sugarcouture S.R.L. sells its products online through online payment services www.mobilpay.ro. In this way, we can ensure our customers a safe and efficient order and pay online.

1. 1. MobilPay
You can buy our products online, by the following 3 steps:

A) Choose the size and product you want to purchase and click on the Add to Cart link; Click the Checkout button.

B) Enter your personal information.

This information is necessary for correct and efficient processing of your order. The personal information is not transferred to other third parties, neither by S.C. Sugar Network S.R.L., nor by MobilPay. Be sure to correctly fill in the form and to indicate the persons for billing and delivery. Email address is very important because the information about the order and ordered products will be sent via email. An incorrect email address will slow the processing of the order. Furthermore, S.C. Sugarc Network S.R.L. and Mobilpay will not be able to contact you and inform you about the order status.

If the shipping address is not the same as the billing one, indicate this by selecting the menu at the end of the form. Choose the desired payment method and confirm the information by pressing “Send”.

C) Enter data of the credit / debit card:

If you choose the payment method “Credit / Debit Card”, it is required to fill in a form with your card information. For payments with credit / debit cards issued by Visa and MasterCard (Visa / Visa Electronic and MasterCard / Maestro) “3-D Secure” system is used, a system developed by these organizations, which provides online transactions having the same level of security as the ones at ATM or in physical environment, at the trader. Primarily, “3-D Secure” ensures that no information about your card is transferred or stored, at any time, on our servers or on MobilPay servers, such details being directly managed by Visa and MasterCard systems. In addition, “3-D Secure” is an authentication system of card holders’ identity in an electronic environment. The cardholder authentication process is based on a security code known only by the owner and takes place only on the Visa or MasterCard sites, as appropriate. “3-D Secure” system allows online shopping with any cards issued under VISA or MasterCard license, including the debit and electronic ones, Maestro and Visa Electronic. Virtual cards issued d by these organizations are also accepted.

If the transaction by card was successful, the next screen will thank you for your order on our website and gives you relevant information about the order. This information will be also received by email.

1. 2. PayPal:

PayPal online shopping offers you additional security, as you do not have to submit your card data for every purchase. Thus, the probability that they are intercepted decreases. Also, buying process is faster due to the easy payment method.

To use this method, follow these steps: after adding item to cart, choose the PayPal method of payment. Log in to PayPal account and make the payment quickly and securely!

1.3. Bank Transfer

Unlike online payment, money transfer does not involve a card for payment, and the money is transferred quickly and safely from the buyer’s account in the customer’s account. Online Bank Transfer refers to money transfers by internet banking application. Bank transfers can be made both at bank counters and by internet banking application.

Security Policy

How safe is it for me to pay online?

The products on this website are sold online through the online payment services provided by MobilPay. Risks associated with online payments are:

The personal data you enter for the order might come into the possession of third parties and be misused. S.C. Sugar Network S.R.L. and MobilPay guarantee the security of their computer systems. Read “MobilPay Privacy Policy” and “Privacy Policy of S.C. Sugar Network S.R.L.” for more information on this subject.

Your data, in case of payments by credit card, credit card number, expiration date, etc might come into the possession of third parties and be misused. For “3-D Secure” system applied by MobilPay for payment with Visa or MasterCard, no information related to your card is transferred or stored, at any time, on our servers or on MobilPay servers; they are directly entered into Visa or MasterCard systems, as appropriate. In addition, if your card was issued by a bank certified in “3-D Secure” system, the transaction clearance is done only after your authentication in this system by entering a code / password known only to you, similar to PIN code at the ATM transactions. Read “Verified by Visa” and “SecureCode” for complete details regarding “3-D Secure” system.

Ways of Payment

You can choose between the following payment methods: credit / debit card, bank transfer / or PayPal. If you selected the credit / debit card payment method, it is necessary to fill in its details. If the transaction was successful, the next screen will thank you for your order on our website and gives you relevant information about the order. This information will be also received by email.

We accept the following credit / debit cards: Visa, Visa Electronic, Mastercard / Eurocard, Maestro, including virtual cards Visa or MasterCard. Using the credit / debit card as payment method, your order will be processed immediately. For orders for which you selected the bank transfer as payment method, order processing will be done only after confirmation of the credited amount transferred to the beneficiary account, in this way being introduced a period of 2-4 days, as the case might be.

Your Registration Liabilities:

To be able to purchaes from www.sugarcouture.net, you don’t need an account on our website.

In using the service, you agree to provide true, accurate, current and complete information about yourself, as they are specified in documents, and you agree to provide such correct and complete information.

If we consider this requirement is not met by you, we reserve the right to block your access to the service on definite or indefinite period, without prior notice

Registering as a Member, Password and Behavior as a Member:

By registering as a member, you will be asked to choose a username (email address) and password. You are responsible for the safekeeping of the password as a member of this site; any activity under your username is entirely your responsibility.

You agree to notify us immediately of any loss of your password or an unauthorized activity under your username.

You can use our website only if you agree with these “Terms and Conditions”. You are responsible for keeping secret your passwords and information of account authentication. You will be financially held liable for all uses of our Site by anyone using your password and your login information. You agree to be fully responsible for any orders and payments from your account made using our website. Sugar Couture can use for advertising purposes and others any comments written on the site by visitors and registered members.

Also, you state and warrant that all information supplied by you is true and accurate.

You can use our site only to order, pay or view our products. You can’t use our site: to make any illegal, fraudulent or speculative payment or order; to post or transmit any unlawful, threatening, libelous, defamatory, obscene, indecent, pornographic or profane material or any material that could constitute or encourage some behavior which would be considered a criminal offense, which could give rise to civil liability or which may otherwise violate any law; or any other purpose that is unlawful or prohibited by these Terms.

At any time and without notice or liability, we may terminate or restrict your access to all or any component of our website. Your access to our website may not be uninterrupted or available at all times. We can’t guarantee the absence of errors occurring on our website, correction of defects or occurred errors, or the absence of viruses or other harmful behaviors on our website or on the servers that make it available. You may not use any device, software or routine that interferes or attempts to interfere with the normal operation of our website, or to take any action that imposes an unreasonable load on our computer equipment.

Any attempt to access personal data of users on the Site, to change the content of www.sugarcouture.net, affecting his performance is considered phishing.

Limitation of Liability

We will not be, and our staff will not be responsible or liable for (A) damage to your computer or viruses that may infect your computer or other equipment as a result of your accessing, using or browsing on our site or downloading of any content, information, materials, data, text, images, video or audio from our site or (B) any injury, loss, claim, damage, or any special damages, exemplary, punitive, indirect, incidental or consequential damages of any kind, whether based on contract, prejudice, strict liability or otherwise, arising out of or in any way connected with (i) any use of our website or its content, data, materials or information found therein, (ii) any failure or delay (including, without limitation, the use of or inability to use any component of this site for purchase, resale or payment), or (iii) performance or non-performance by us or by any supplier, even if we or our supplier have been advised of the possibility of damages to these parties or any other party.

This disclaimer of liability applies to any damage or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, modification or use of record, whether for breach of contract, misconduct, negligence or under any cause of action.

Protection of personal data:

In accordance with the European Statute 2016/679 regarding the individual security about the personal data processing and the free use of these data (GDPR) we inform you that our society is using personal data only in the ways/ purposes admitted by Law or asked by our service use.

By the orders you fill, you express your intentional and unequivocal accept that your personal contact data will be processed by SC Sugar Network SRL.

SC Sugar Network SRL guarantees the observance of the rights offered by the European Statute 2016/ 679. These rights can be achieved by means of a simple petition that will be send by e-mail to the address office@sugarcouture.net.

At the e-mail address office@sugarcouture.net the user can ask for detailed information about taken data, stored and processed by www.sugarcouture.net or he can ask for the change, rectification, updating, blocking or deletion of the data obtained, processed, stored by www.sugarcouture.net. The user’s right is permanent and can be exercised anytime by a petition addressed to www.sugarcouture.net at the e-mail address office@sugarcouture.net.

If the user considers himself prejudiced because of the data taking over, data storage or data processing by www.sugarcouture.net or he is discontent with the way www.sugarcouture.net has managed one of his demands regarding these data , he can address to A.N.S.P.D.C.P. or to the Court, according to present applicable law.

Information regarding the Return of Products:

Purchaser has the right to notify Seller in writing, by email, that he/she waives the purchase, without any penalties and without giving any reason, within 14 days after receiving the product.You can find more details on page returning

In case you want to return, you can do it from your sugarcouture account after you will login: returning form. If you want to return items ordered from Sugarcouture.net but your order is placed without having a Sugarcouture account, please call us to 0040 744 909 595 and a Sugarcouture consultant will help you register your refunding request. You cannot return used or damaged articles or articles that present signs of usage. The articles you want to return must be accompanied with the intact labels and seals and attending documents.

The actual return of the product can be made by National Post, all costs being borne by Purchaser/Client, provided that the product is in the same condition when it was delivered (in original packaging with all accessories, with intact labels and all accompanying documents).

The equivalent value of returned goods, including delivery costs, excluding additional costs caused by the fact that you chose another way of delivery than the standard one offered by us, without undue delay and, in any case, no later than 30 days from the date on which we are informed about your decision to withdraw the purchase shall be paid by bank transfer.

The company has the right to claim recovery of damages due to improper use of products. You cannot change the personal product for reasons which are not the responsibility of S.C. Sugar network S.R.L.

Our company has a dedicated team which deals exclusively with the quality of products; thus, you have the guarantee that the items ordered on www.sugarcouture.net are in perfect condition. If there is an exception, we undertake the responsibility and replace the respective item with an identical one (model, size and color), bearing the transport costs (round trip). And, if you ask for another size, another color, another model, or a refund, you will send the return free of charge to our Return address only with GLS Courier company, specifying on the package: “Payment to the recipient” and, for the item chosen in exchange, our company will bear the cost of transport to your destination.

In the event of underwear, www.sugarcouture.net reserves the right to refuse the return of such clothes, for hygiene reasons.

UE legislation in force states: “the consumer is entitled to unilaterally withdraw the contract remote within 14 working days, without penalty and without giving any reason. The only costs which may be incurred by the consumer is the direct cost of returning the goods.”


Warranty of our clothes is 30 calendar days. The label contains useful information on cleaning and treatment of such items, so as they won’t be damaged. In the event of failure to

Warranty conditions are in accordance with applicable legislation. Warranty does not affect the rights granted by consumer law and complies with provisions of G.O no. 21/1992 on Consumer Protection, as amended, and Law no. 449/2003.

Our items are carefully verified by quality. If you notice any irregularity, please send us a complaint with sustaining images at office@sugarcouture.net

For suggestions and complaints, please write to office@sugarcouture.net, contact person: Andrea David.


We, together with our service and product suppliers (“Suppliers”), hold the copyright on our website and all its contents. You will copy, reproduce, republish, transfer (upload) data, display, transmit, distribute, sell, transfer or modify any of the content, data, information or materials found on our site only after obtaining the written consent of our company representative or for non-commercial purposes.

The product names, images, manner of presentation, trademarks, logos and service marks displayed on our site (“Trademarks”) are the intellectual property of S.C. Sugar Network S.R.L. and recorded as being ours and our suppliers’.

Your use of our site and access to our website will not grant any license or right to use any names, images, trademarks. You shall not use any robot, spider, other automatic device or manual process to monitor materials available through our website. The entire software, all applications and modules used on our website are owned by us or by our partners from whom we obtained licenses. You may not reproduce, deconstruct (reverse engineering), create derivative works, disassemble or decompile, sell, lease, distribute, assign, transfer or modify any software from our site.

To report copyright infringement, please email us at the following address: office@sugarcouture.net

Transitory and Final Provisions

You may not assign, delegate or transfer your rights or obligations under these Terms and Conditions. We may modify these Terms at any time. Continuous use by you of our website after any such modification of these Terms shall be subject to the Terms in effect at the time of your use. You should review these Terms periodically. Your continuous use of our website after any modification will represent your acceptance of the changed Terms. Except as described in the preceding sentences, you and we can modify these Terms only in a written signed document or otherwise accepted by you and by us. If we do not act in connection with any breach by you or by anyone for any occasion, this does not mean the waiving of our right to act in relation to future or similar breaches. In the event a court finds that any provision of these Terms is unenforceable or invalid, the respective provision shall be enforced to the maximum extent permitted by applicable law and the other Terms will remain valid and enforceable.

These Terms, together with those articles made a part of these Terms by reference, constitute the entire agreement between you and us in relation to your use of our website, and supersedes any prior understandings or agreements (oral or written) regarding your use of our website.

These terms and conditions, as well as your and our compliance with them are governed by the Romanian law. If you take any legal action related to your use of our website, our products and services or these terms, you agree to file such action only in the courts in Romania and only after writing notification of S.C. Sugar Network S.R.L. In any such action or any action, we may initiate, the winning party shall be entitled to recover all its costs incurred in connection with this action, including but not limited to costs both taxable and non-taxable. A printed version of this agreement and of any notice given in electronic form will be admissible in judicial proceedings under these Terms or in connection with these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

If you have an account on www.sugarcouture.net, this means that you agree to the terms and conditions above, therefore, you assume liability for any breach thereof.

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